Academic Support
With CTC's distance learning program, educational guidance is at your fingertips. Our Online Mentors are standing by. Click the Live Support icon below for help with:
- Admissions and Registration
- Course Selections
- Withdrawals
- General Academic Advisement
Online Help Desk
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Welcome to the CTC online help desk. This page is designed to answer your questions and provide you with technical support so that your learning experience as an online student is trouble free.
Technical Requirements for Online and MultiMedia CoursesKnowledge Base:
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A knowledge base is a searchable database that you can use to find help.
- Use the Knowledge Base page to search our Knowledge Base
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Knowledge Base Suggestions:
- Use the Knowledge Base Suggestion form to suggest a topic to be covered in the knowledge base
Frequently Asked Questions:
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I can't login to Blackboard
- Did your course start yet? You can login to your course 72 hours prior to the course start date.
- Are you an eArmyU student? Most eArmyU students can login through their eArmyU portal. If you cannot, try logging in to Blackboard directly at http://ctc.blackboard.com
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What is my username and password?
- Your username is the initials of your first and last name followed by the last six digits of your SSN
EXAMPLE: Name is John Smith, Social Security Number is 123-56-7890. User Name would be: "js567890". Usernames are NOT case-sensitive. - Your password is your date of birth in MMDDYY format
EXAMPLE: Date of birth is May 1, 1978. Password would be: 050178
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How do I register for classes?
- For all questions regarding registration, transfers, admissions, tuition, and anything else that is non-technical, please email the Online Mentors at online.mentors@ctcd.edu . Please be very specific with your request.
If the Help Desk and Knowledge Base do not answer your questions, visit our CTC Online Support Center or the contacts page for more help.